How to Use Notion to Create a Help Center

Reasons to build a knowledge base website

A help center (also called knowledge base) serves as a centralized hub for valuable information and support, offering your customers quick and easy access to answers.

By having a well-organized repository of articles and FAQs, your customers can find solutions to common queries independently, saving them time and effort. This not only enhances the customer experience but also reduces the volume of repetitive inquiries, allowing your support team to focus on more complex issues.

Additionally, a help center can contribute to building customer trust and loyalty by providing a reliable and easily accessible resource for assistance.

Read more about in: Why a Help Center is Crucial for Your Business

Let’s get started: Tools we use

• Notion: To easily write and edit the articles of your help center
• WunderDesk: To convert the Notion pages into a help center website (including SEO, search, etc.)

Why Choose Notion for Article Writing?

Notion is a versatile workspace known for its seamless integration of note-taking, project management, and document creation.

It’s particularly favored by writers for its user-friendly interface and collaborative features. With Notion, writers can efficiently organize thoughts, incorporate multimedia elements, and collaborate in real-time, making it an excellent choice for crafting engaging articles.

These attributes also make it an ideal platform for composing your help center articles within Notion.

Why Using WunderDesk to Turn Notion Pages into Help Center?

When considering options to turn Notion pages into a help center, you encounter three choices.

Option 1: Directly Share Notion Pages on the Web

You can publish your Notion page directly to the web, utilizing Notion as the hosting platform.

• Pros: Simple, flexible
• Cons: Lacks custom branding, customization, proper search functionality, features specific to help centers (e.g., user feedback collection), Notion branding

Option 2: Utilize Generic “Notion to Website” Tools

Various tools, such as Super.so or Bullet.so, exist to generate all kinds of websites from Notion, including knowledge bases.

• Pros: Customization
• Cons: Lacks focus on help centers, fragile to update layout, involves more manual work

Option 3: Use Dedicated “Notion to help center” Tools

With HelpKit, Notaku and WunderDesk tools dedicated to transform Notion pages into help centers to exists. For details read the linked blog posts.

• Pros: Easy setup, excellent SEO, robust help center features
• Cons: Can’t generate generic websites

Building a Notion Help Center with WunderDesk in 2 Steps

Creating your Notion knowledge base using WunderDesk is a straightforward process that involves just two simple steps:

Step 1: Sign Up for WunderDesk

First, you need to sign up for WunderDesk. There is a free trial, and no credit card is required upfront, so go ahead and give it a try.

Step 2: Connect to Notion

After signing up, the onboarding screen will appear, guiding you through the process of connecting WunderDesk to Notion via an official integration.

Initially, Notion requires your consent. Following that, Notion automatically duplicates the WunderDesk template into your Notion workspace and grants WunderDesk read-only access exclusively to the duplicated page.

If you want, you can customize the name and domain of the site. And there you have it – a help center that is up and running.